Our Returns Policy
Baby Travels Returns Policy
We Hope You Will Be Highly Satisfied With Any Product Purchased But If You Wish To Return An Item Then We Aim To Make It As Quick And Convenient As Possible.
If You Change Your Mind...
Everything We Sell Online Is Covered Under Consumer Contracts (Information, Cancellation And Additional Charges) Regulations By A 14 day Cooling Off Period. Just Notify Us That You Wish To Return The Item(s) Within 14 Days From The Date Of Receipt. The Items Must Be Returned In The Original Packaging, In An Unused, Saleable Condition And We'll Give You A Refund Or Exchange.
You Can Choose To Either Organise Your Own Return, At Your Own Cost And Risk, Or Request A Collection Using Our Collection Service Which Incurs A Charge.
How Much Does It Cost To Our Collection Service?
£ 3.50 to £ 10.00 + Vat per parcel (Small to medium sized parcels)
£35.00 to £45.00 + VAT Per Box.(large Parcel)
We Are Only Able To Collect Items From The UK Mainland.
This will be deducted from the refund totall when the returns procedure is complete.
Alternatively you can use your own courier to return your item(s), The returns address is issued on this page.
There Is An Issue With Your Product Purchased?
If You Received An Item That Was Damaged In Transit Or Displaying A Manufacturing Fault We Will Request You To Send Us Images/Short Video Of The Issue So We Can Identify Correctly. The Next Step/Action, Spares Parts Parts Will Be Sent Immediately If Applicable, We Will Send The Replacement Parts With Our Fastest Delivery Method 1-3 Working Days, In Most Cases This Service Is Overnight However Please Allow Up To 3 Working Days. In Addition If We Are Unable To Provide With Spare Parts, We Will Collect Free Of Charge* And Replace Immediately Any Product Over 5 Kg Purchased From Baby Travel Within The First 28 Days Of Purchase Only (please Note That The Collection Does Not Apply If The Buyer Simply Wants To Cancel The Purchase Agreement (in Such Circumstances The Buyer Must Return The Product In Original Condition And Packaging At Own Cost).
28 Day Return
When your order is placed you will have 28 days to return this product back to ourselves, However this only applies if the product is returned back to us in its original packaging and unused.
Returns
If you Wish To Return An Unwanted Product, Please Advise Our Returns Team Via +44 7788 236856
Alternatively Via Email WholesaleBabyGoods@gmail.com With Subject "Returns" and "Order Number"
Returns Address:
Our Returns Department Address:
Bay 2 Executive House
Linthouse Lane
Wednesfield
Wolverhampton
United Kingdom
WV11 3DU
Please Note: We will not accept your return if the product has been used.
Please Note: We only deal with returns from United Kingdom, N. Ireland, Highlands Of Scotland & British Isles
Please Note: All Products Must Comply With Our Returns Policy
Please Note: All Returns Must Have Enclosed The Following:
- Reason For Return (Clear Explanation In Written Letter Enclosed)
- Order Id (Date Of Purchase)
- Buyer's Address & Return Re-Delivery Address (If Applicable)
Additional Fees:
- Delivery Charges Are Not Refundable For Failed Deliveries, Unwanted Items, False Claims & Accidental Damages Unless Signed Clearly "Box Damaged" Or Reported To Us Within 48 Hours Of Receipt.
- Refused parcels are charged delivery fee and return fee. The courier will return the product at our distribution centre and will add a fee of £ 11.00 if the delivery was refused or no reply received by the recipient. A delivery fee will apply also, for small parcels or products with value under £ 50.00 the return fee is £ 3.50. For products with value above £ 50.01 delivery cost of £ 7.95 (per box will apply)
- Collection Charges Are Not Refundable For Unwanted Items, False Claims & Accidental Damages Unless Proved Otherwise By The Customer. (Following Verification By Our Service Centre)
Additional information
We at Baby Travel comply with all relevant laws regarding returns, If you wish to contact us regarding your return please use the contact page located at the bottom of the page. Alternatively you can click the link below to take you to the same page.